Most Frequently Asked Questions by Customers

Q. How do I access the private accounts of a model on your website?
A. As soon as you make your payment your selected model will get an email notification notifying her of your payment with your username.

Q. Are models required to post daily?
A. No. You are signing up on your own discretion and the model can perform anything that they wish. There is no model requirements. You can cancel at anytime if you are dissatisfied. You will be able to send direct messages to your model to request for various things they may or may not be supplied by the model. If you are dissatisfied with the frequency of the model content please email [email protected] and we will take a look at the model and decide whether a refund should be granted. We obviously want the model to be posting on a regular basis and we will take action against the model if they are failing to update properly.

Q. How do I cancel my payments?
A. You can cancel at any time, just go to Cleeng.com with your Email and Password that you used to Subscribe, and you can cancel it on your Dashboard.

Q. How can I get refunds?

A.We do not issue refunds if:

By completing your order and making payment, you agree that the management will only provide refunds in exceptional circumstances within seven days of payment. The only reason when you can get a refund is if the model didn’t add you on snapchat for more than 48h.

If you would like to cancel your subscription, please go to cleeng.com, login to your account, and cancel your subscription via the “subscription” tab. For assistance contact Customer Service: [email protected]

Q. How does the model know I signed up to their account?
A. The model will be receive and email notification immediately after you make payment with your username. The model will then manually activate your username inside her account.

Q. Can I screenshot content inside the private account?

A. NO! If you are caught screenshotting content the model can have you banned for life. Models have all rights to maintain their own privacy.

Q. It’s been more than 24h, and the model still didn’t add me on snapchat, what should I do?

A. If it’s been more than 24h since you subscribed, and the model didn’t add you, please contact us immediately at [email protected], so we can help you. The main reason why this could happen, is because you may have send the wrong snapchat username. Please, double check before you make the payment, to make sure you provide the correct username.